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Top 10 VOIP Questions

  1. Why is VOIP calling cheaper?

    VOIP calling is cheaper because it uses packet based communication, which is identical to current internet communications. It allows a large volume of data to be sent over great distances very economically.

  2. Do I need a broadband or Internet connection?

    Yes you will need to have a broadband internet connection in your home or office.

  3. Do I need to a computer to make VOIP calls?

    You can make VOIP calls over the internet but it’s no longer a requirement. There are VOIP service providers that enable you to use your existing telephones.

  4. Is the quality the same as a regular call?

    Yes the quality is the same in many cases it is even superior to standard calling.

  5. DO I need to buy special equipment to use VOIP calling?

    For a residential installation any equipment you will need will be included in your start up price. You may need a residential gateway, these are usually installed in your basement, attic, or closet. Business packages may require the purchase of new telephones or other equipment.

  6. Do I have to get a new number or can I keep my old one?

    Yes you can keep your existing number, and port it over. Be sure to mention this to your VOIP reseller or service provider.

  7. Can I still make calls if I lose power?

    No unless you have backup power to your internet connection when you lose power you lose the ability to make calls.

  8. Can I make more than one call at a time?

    For residential plans unless you have an IP only plan you won’t be able to make multiple calls at once. Business system will usually have this feature added in.

  9. Can I make 911 calls with a VOIP telephone?

    In many cases you will need to activate emergency calling services. VOIP calls lack the ability to transmit location data to emergency call centers. This matter is currently under debate with the E911 provision.

  10. What special features does VOIP calling have?

    VOIP calling automatically has caller ID, call waiting, voice mail and many other features built in. To take full advantage you will have to use the newer IP only telephones/networks.

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